Privacy Policy

Robots Trading Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Submit a contact form or inquiry
• Request a quote for selling equipment
• Make a purchase through our website
• Communicate with us via phone or email

Personal Information We Collect:

• Contact Information: Name, email address, phone number, company name
• Location Information: City, province/state, country
• Business Information: Details about equipment you wish to buy or sell
• Payment Information: When making a purchase, payment is processed securely through Stripe. We do not store your credit card information on our servers.

Automatically Collected Information:

We collect certain information automatically when you visit our website:

• Analytics Cookies: With your consent, we use first-party cookies to track which inventory items you view. This helps us understand which products are most popular. These cookies expire after 24 hours and contain no personal information—only anonymous visitor identifiers.
• Spam Protection: We use Cloudflare Turnstile for spam protection on our forms, which processes data according to Cloudflare's Privacy Policy.

You can accept or decline analytics cookies when you first visit our website. If you decline, we will not track your page views. We do not use third-party analytics services such as Google Analytics.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process equipment valuations and provide quotes
• To facilitate the purchase and sale of industrial equipment
• To arrange logistics, transportation, and shipping
• To send transactional communications (order confirmations, invoices)
• To comply with legal obligations and enforce our terms

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing and Disclosure

We may share your personal information with third parties only in the following circumstances:

• Service Providers: We work with trusted third-party service providers to help us operate our business:
  • Stripe for payment processing
  • Cloudflare for website security and spam protection
  • Transportation and customs brokers for equipment logistics
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active business relationships and ongoing transactions
• Legal, tax, and accounting requirements (typically 7 years for financial records)
• Dispute resolution and enforcement of agreements

Inquiry and lead information is retained for up to 3 years after your last interaction with us, unless you request earlier deletion.

5. Your Rights Under PIPEDA

Under Canadian privacy law, you have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you
• Right to Correction: You may request that we correct inaccurate or incomplete information
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements
• Right to Withdraw Consent: You may withdraw your consent to the processing of your personal information at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all data transmission
• PCI-compliant payment processing through Stripe
• Access controls limiting employee access to personal information
• Regular security reviews and updates

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Cross-Border Data Transfers

As we serve customers in both Canada and the United States, your personal information may be processed and stored in either country. Our service providers (such as Stripe and Cloudflare) may also process data in the United States. By using our services, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country of residence.

8. Children's Privacy

Our website and services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

11. Complaints

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada: